Frequently Asked Questions
Frequently Asked Questions
1. What types of books do you offer?
We specialize in educational books covering a wide range of subjects to support students' learning and academic growth. Our collection includes textbooks, reference guides, practice papers, and study materials for various classes and competitive exams.
2. How can I track my order?
Once your order is shipped, we will send you a tracking number via email or SMS. You can use this tracking number on our courier partner’s website to check the status of your delivery.
3. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets. All transactions are secure and encrypted to ensure your data is protected.
4. How long will it take to receive my order?
Delivery times depend on your location:
- Within Rajasthan: 2-4 business days.
- Metropolitan Cities: 3-5 business days.
- Other Locations in India: 5-7 business days. We strive to ensure that your order reaches you as quickly as possible.
5. Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order before it is shipped. Please contact our customer support team at +91 9024464475 or email us at contact@saraleducationindia.com with your order details as soon as possible.
6. Do you offer returns or exchanges?
We accept returns or exchanges for damaged or incorrect books within 7 days of delivery. To initiate a return, please contact our support team with your order number and a description of the issue. Books must be returned in their original condition with all packaging intact.
7. Is my payment information secure?
Yes, we take data security seriously. All payment transactions are processed through encrypted payment gateways, ensuring that your personal and financial information is kept safe.
8. How can I contact customer support?
You can reach our customer support team via:
- Phone: +91 9024464475 (Mon - Sat, 10:00 AM - 7:00 PM)
- Email: contact@saralpublishing.com We are always here to assist you with any questions or concerns you may have.
9. Do you offer bulk discounts for schools or institutions?
Yes, we offer special discounts for bulk orders from schools and educational institutions. Please contact us at contact@saraleducationindia.com with your requirements, and we will provide a tailored quote for your needs.
10. What if I receive a damaged book?
If you receive a damaged or defective book, please reach out to us within 7 days of receiving your order. We will arrange for a replacement or a refund as per your preference.